1. Acceptance of Terms
By accessing or using Kortex (“Service”), operated by Kortex Solutions LLC (“Company,” “we,” “us”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
Kortex is an AI-powered Google Ads management platform that connects to your Google Ads account to provide analytics, recommendations, and automated optimizations. By using our Service, you expressly authorize us to:
- Access and read data from your connected Google Ads account
- Make modifications to your advertising campaigns, including but not limited to: pausing keywords, adjusting bids, adding negative keywords, and modifying campaign settings
- Store snapshots and backups of your account configurations
- Analyze your data using artificial intelligence systems to generate optimization decisions for your account
3. Authorization to Modify Accounts
YOU EXPRESSLY AUTHORIZE Kortex TO MAKE CHANGES TO YOUR CONNECTED ADVERTISING ACCOUNTS. This includes automated changes made by our AI systems without prior individual approval for each change. You understand that:
- Changes may affect your advertising spend, campaign performance, and business results
- While we aim to improve performance, results are not guaranteed
- You retain the ability to manually override or reverse any changes at any time
- You should regularly monitor your accounts and review changes made
4. No Guarantee of Results
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. We do not guarantee any specific results, including but not limited to:
- Increased leads, conversions, or revenue
- Decreased cost per acquisition or advertising spend
- Improved return on ad spend (ROAS)
- Any particular business outcome
Advertising performance depends on numerous factors outside our control, including market conditions, competition, your products/services, landing pages, and consumer behavior.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Kortex SOLUTIONS LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits, revenue, or business opportunities
- Increased advertising costs or wasted ad spend
- Loss of data or business interruption
- Damages arising from changes made to your advertising accounts
- Any other damages arising from your use of the Service
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
6. Indemnification
You agree to indemnify, defend, and hold harmless Kortex Solutions LLC from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
- Your use of the Service
- Changes made to your advertising accounts through the Service
- Your violation of these Terms
- Your violation of any third-party rights
7. Account Snapshots and Data
Upon connecting your accounts, we create a snapshot of your current settings. This snapshot:
- Is stored securely for backup and reference purposes
- May be used to restore settings upon your request
- Will be deleted within 30 days of account termination
8. Subscription and Payment
Kortex is offered as a monthly subscription. By subscribing, you agree that:
- Billing is processed monthly in advance via Stripe.
- You may cancel at any time from your account billing page. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.
- Pricing is displayed at the time of signup and may change with 30 days' notice to active subscribers.
- Failure to pay may result in suspension of the Service. We will not make changes to your Google Ads account during a payment suspension.
- Refund requests for the most recent billing period may be made within 14 days by contacting billing@kortexsolutions.com. We review refund requests on a case-by-case basis.
See our full Subscription Terms for additional billing detail.
9. Termination
Either party may terminate this agreement at any time. Upon termination:
- Your access to the Service will be revoked at the end of the current billing period.
- We will disconnect from your Google Ads account and cease all automated activity.
- For 30 days after termination, you may request that we provide a record of changes made by Kortex to your Google Ads account during your subscription, to assist you in reviewing or reverting them.
- We do not automatically revert changes made during your subscription. You retain full control over your Google Ads account at all times.
10. Dispute Resolution
Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. Arbitration shall take place in Boise, Idaho. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION.
11. Governing Law
These Terms shall be governed by the laws of the State of Idaho, without regard to conflict of law principles.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.